FAQ

Orders / Products

Orders

Do I need an account to order the products?

You are totally welcome to order as a "guest" but we recommend that you create an account as it makes your checkout process easier for future purchases

Can I cancel my order?

If your order has not shipped yet, we can absolutely cancel your order and refund the money to your payment account. However, if your item has already shipped (we usually ship with 24-48 hours of receiving an order) then we will need to issue a refund. In this case, you will need to send us back your item for a refund. Questions? Please contact us at hello@cpnskin.com

I received my order but I don't like the product or it didn't meet my expectations. Can I return it?

Oh, no! We always hope that our customers absolutely love their California Pure Natural purchase. However, we can offer a refund of the purchased price if the item includes a proof of purchase and a refund request was submitted within 60 days of the purchase. If your item has been unopened and in it's in the original condition, we will provide a prepaid shipping label. If you have used the product, you must mail back to us at your expense with tracking. Refunds and exchanges typically process within 48 - 72 hours upon receipt of merchandise. Need a little more help? Email us your questions at hello@cpnskin.com

I received my order but an item is damaged, incorrect or missing. What can I do?

We are sorry to hear that! Please contact us at hello@cpnskin.com and we will be happy to replace it with the same item! Incorrect or missing items can also be replaced with the correct item that was ordered.

I forgot my account password. How can I log in?

No problem—we've all been there! Simply click on "My Account" at the top right corner of the homepage, then click on "Forgot your Password?" We'll send you an email with instructions for how to reset your password.

I have questions about whether a product is right for me. Can you help?

We love talking about our products! We would be more than happy to share our suggestions on which products will best match your skin type and lifestyle! Let's chat—please email our esthetician at skin@cpnskin.com or call us at 800-209-2412.

Products

Are the products organic?

Yes, our products contain more than 70% organic content. The specific organic content varies from product to product.

Are the products gluten-free?

Totally, our products are ALL gluten-free, as they do not contain any wheat-derived ingredients.

Are all the products vegan?

Yes! We make do not use any animal-derived ingredients—that includes honey, beeswax, or milk powders! In fact, all California Pure Natural ingredients are all derived from plant sources!

Do you test on animals? Are your products cruelty-free?

No way! We firmly do not conduct animal testing, outsource animal testing or export to any countries that mandate animal testing. We purchase our ingredients and materials from companies that don't test on animals either. Every product is leaping bunny certified!

Do your products contain phthalates, parabens, silicones or sulfates? What about artificial dyes or fragrances?

No, no, no, and NO! We go to great lengths to use only safe and non-toxic, natural and organic ingredients in our products.

What is the shelf-life of your products?

Get this—because we do not add ANY artificial preservatives to our product, it's best to use them within two years of your purchase. Once the product is opened, use it up within one year to ensure the optimal benefits from our wonderful ingredients!

Do you offer samples?

Contact us at hello@cpnskin.com if you would like to request some samples.

Where do the blackberries come from?

Our blackberries are sourced locally here in sunny southern California! We partner with organic farms and pick the blackberries at their peak ripeness, packed with antioxidants. After all, doesn't your skin deserve the best? We think so!

What is in the Blackberry Antioxidant Complex?

The Blackberry Antioxidant Complex is the powerful antioxidant foundation of California Pure Naturals. It contains extracts from locally sourced California Blackberries, Kiwis, Pomegranates and Grapes. Our unique blend of ripe fruit extracts provides that boost of hydration, nourishment and rejuvenation that your skin craves!

Where can I buy California Pure Naturals?

Please click here to locate a retailer where you can purchase any of the California Pure Naturals products. Not all retailers carry our entire product line so please check with the retailer to make sure they carry the item you're looking for!